{"id":21174,"date":"2024-12-18T12:21:20","date_gmt":"2024-12-18T06:51:20","guid":{"rendered":"https:\/\/thecatalystonline.in\/thecatalyst\/artificial-intelligence-is-salesforces-focus\/"},"modified":"2026-08-20T16:04:40","modified_gmt":"2026-08-20T10:34:40","slug":"artificial-intelligence-is-salesforces-focus","status":"publish","type":"post","link":"https:\/\/thecatalystonline.in\/thecatalyst\/artificial-intelligence-is-salesforces-focus\/","title":{"rendered":"Artificial intelligence is Salesforce&#8217;s focus"},"content":{"rendered":"\r\n<p>Salesforce The cloud software company, which targets sales reps, marketers and customer service agents, is among the many technology companies hoping to boost revenue with generative artificial intelligence features.<\/p>\r\n\r\n\r\n\r\n<p>\u201cWe\u2019re adding another couple of thousand salespeople to help sell these products,\u201d Benioff said at a company event in San Francisco. \u201cWe already had 9,000 referrals for the 2,000 positions that we\u2019ve opened up. It\u2019s amazing.\u201d<\/p>\r\n\r\n\r\n\r\n<p>Last month, Benioff told\u00a0<a href=\"https:\/\/www.bloomberg.com\/news\/articles\/2024-11-08\/salesforce-to-hire-1-000-salespeople-for-ai-agent-push\" target=\"_blank\" rel=\"noreferrer noopener\">Bloomberg<\/a>\u00a0that it planned to hire 1,000 salespeople focusing on AI.<\/p>\r\n\r\n\r\n\r\n<p>On Tuesday, Salesforce said the\u00a0<a href=\"https:\/\/www.businesswire.com\/news\/home\/20241217795822\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">second generation<\/a>\u00a0of its Agentforce <a title=\"Technology\" href=\"https:\/\/thecatalystonline.in\/category\/technology\/\" target=\"_blank\" rel=\"noopener\">technology<\/a> creating and operating AI agents will become available to customers in February 2025. Agentforce will be able to tackle sophisticated questions in Salesforce\u2019s Slack communications app, based on all available data.<\/p>\r\n\r\n\r\n\r\n<p>Salesforce is ramping up its AI sales team almost two years after announcing it was\u00a0<a href=\"https:\/\/www.cnbc.com\/2023\/01\/04\/salesforce-is-cutting-10percent-of-its-workforce-more-than-7000-employees.html\">laying off<\/a>\u00a0more than 7,000 employees to better reflect economic conditions. As of Jan. 31, 2024, headcount stood at 72,682, down about 1% from two years earlier, according to\u00a0<a href=\"https:\/\/www.sec.gov\/Archives\/edgar\/data\/1108524\/000110852424000005\/crm-20240131.htm\" target=\"_blank\" rel=\"noreferrer noopener\">filings<\/a>.<\/p>\r\n\r\n\r\n\r\n<p>Benioff said Salesforce\u2019s homepage now features an experimental AI agent that can respond to user queries about the company\u2019s products. Salesforce customers in need of assistance can visit a chat-based\u00a0<a href=\"https:\/\/help.salesforce.com\/s\/?language=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">help page<\/a>\u00a0that conducts 32,000 conversations a week. About 5,000 are getting escalated to humans as a result of current AI capabilities, down from 10,000 before, Benioff said.<\/p>\r\n\r\n\r\n\r\n<p><a href=\"https:\/\/www.cnbc.com\/quotes\/MSFT\/\">Microsoft<\/a>\u00a0has been selling a series of Copilot-branded AI tools. But if you check Microsoft\u2019s website to see how it is automating customer support, Benioff said, \u201cyou can\u2019t find it.\u201d<\/p>\r\n\r\n\r\n\r\n<p>The websites for Copilot and Microsoft\u2019s Azure cloud do have agents, though.<\/p>\r\n\r\n\r\n\r\n<p>\u201cIt\u2019s so interesting Benioff said that, given Microsoft runs one of the world\u2019s largest customer support teams \u2014 and we\u2019ve been customer zero\u00a0for Copilot from the very start,\u201d Microsoft\u2019s chief marketing officer for AI at work, Jared Spataro, said in a statement. \u201cIn customer service,\u00a0Copilot is helping\u00a0resolve cases 11.5% faster.\u00a0Our sales teams are seeing real impact too, driving 9.4% higher revenue per seller\u00a0and freeing up time to focus on strategic, value-driven work.\u201d<\/p>\r\n\r\n\r\n\r\n<p>Content Courtesy &#8211; CNBC<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Salesforce plans to hire 2,000 employees to boost its artificial intelligence software sales, doubling its earlier hiring projection<\/p>\n","protected":false},"author":2,"featured_media":1492,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[88],"tags":[],"class_list":["post-21174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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