OpenCX, a Jordan-based AI-native enterprise customer communication platform, has raised $7 million in a seed funding round led by Y Combinator and X by Unifonic. The round also included participation from Shorooq, acting as a fund manager, and Sadu Capital.
Previously, the company raised $1.52 million in a pre-seed round backed by Y Combinator and others.
The funding will support OpenCX’s next phase of growth as it scales adoption among global enterprise customers and prepares for expansion across the Gulf region. The company plans to establish a regional office in Saudi Arabia in the coming months as part of its broader GCC strategy.
From open source to enterprise-scale AI
Founded in 2024 by Jordanians Mohammad Gharbat and Mohammad Tabaza, OpenCX originated as an open-source project used by tens of thousands of developers before evolving into a commercial platform focused on enterprise-scale customer communication.
The platform enables enterprises to manage complex, high-volume customer interactions across voice, chat, email, and messaging channels.
“Enterprises across the region are facing unprecedented scale and complexity in how they engage with customers,” said Tina Daher, principal at Shorooq. “OpenCX is building infrastructure-grade AI that enables organizations to grow without customer communication becoming a constraint.”
OpenCX’s AI engine automates more than 70% of the end-to-end customer communication stack, including customer support and inbound and outbound calling. It serves hundreds of enterprises across sectors such as fintech and healthcare including MoneyGram.com, More.com, Viva.com, and Mollie.com.
AI adoption in the Middle East
As the fourth industrial revolution gathers pace, governments and businesses across the Middle East are increasingly recognizing the global shift toward artificial intelligence and advanced technologies.
According to PwC, the Middle East is expected to capture around 2% of the total global economic gains from AI by 2030, equivalent to approximately $320 billion.
The largest absolute gains are projected for Saudi Arabia, where AI is forecast to contribute more than $135.2 billion to the economy by 2030, accounting for 12.4% of GDP. In relative terms, the UAE is expected to see the greatest impact, with AI contributing close to 14% of its GDP by 2030.
MENA startup funding on the rise
The AI investment wave has reached the region, with startups such as The Applied AI Company ($55 million Series A) and Ula.ME ($28 million Series B) securing growth-stage capital in 2025, according to MAGNiTT.
Overall, MENA startup funding reached $3.8 billion across 688 deals in 2025, a 74% increase year-on-year. Saudi Arabia led the region with $1.72 billion, more than doubling its 2024 total, while the UAE attracted $1.58 billion, a 67% increase.
